Privacy Policy

Last Revised: January 01, 2025

1. Introduction

Welcome to Mkulima Digital ("the Service"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access or use our services. As a platform accredited by the Office of the Data Protection Commissioner (ODPC) of Kenya as a Data Controller, Mkulima Digital is committed to ensuring the privacy and security of your personal data.

By accessing or using our Service, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with the terms outlined below, please do not use the Service.

2. Definitions

  • Service: The online platform provided by Mkulima Digital, including related features, tools, and services.
  • User: Individuals or entities accessing or using the Service.
  • Personal Data: Any information that can identify a User directly or indirectly.
  • Account: A registered user profile on Mkulima Digital.
  • Data Controller: Mkulima Digital, which determines the purposes and means of processing Personal Data.

3. Information We Collect

Personal Data:

  • Registration Information: Name, email, phone number, and other registration details.
  • Usage Information: IP address, browser type, OS, device info, and activity logs.
  • Transaction Data: Billing info and payment details when applicable.

Non-Personal Data:

  • Anonymous or aggregated data for research and analysis.
  • Cookies and tracking technologies for improved user experience.

4. How We Use Your Data

  • To provide, personalize, and improve the Service.
  • To communicate with you about updates or promotions (with consent).
  • For research, product development, and analytics.
  • To process payments when applicable.
  • To comply with legal obligations.

5. Data Sharing and Disclosure

  • With service providers for payment processing, hosting, email delivery, etc.
  • When required by law or regulation.
  • In case of a merger, acquisition, or asset sale.

6. Data Security

We implement administrative, technical, and physical measures to protect your Personal Data, but no method of storage or transmission is 100% secure.

7. Data Retention

We retain your data only as long as needed to fulfill its purpose or meet legal requirements.

8. Your Rights

  • Access your Personal Data.
  • Request corrections.
  • Request deletion (subject to legal exceptions).
  • Opt out of marketing communications.
  • Request data portability.

Contact us at support@mkulimadigital.com to exercise these rights.

9. Data Transfers

We may transfer your data outside Kenya with safeguards to protect it according to applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can disable cookies in your browser settings, but some features may not work properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Continued use of the Service constitutes acceptance of the changes.

12. Contact Us

Email: info@mkulimadigital.com
Support Email: support@mkulimadigital.com